1. Who operates Yun Mark
Yun Mark is a commercial travel information and enquiry website operated by BestCoast Outfitters, 865 Yates St, Victoria, BC V8W 1M1, Canada. The Website Manager is Joshua Adrian Brown. This policy explains how BestCoast Outfitters collects, uses, stores and protects personal information submitted through yunmark.com.
2. Information we collect
- Name, email address, subject and message submitted through the enquiry form.
- Travel preferences voluntarily selected in the on-page trip planner.
- Technical information such as submission time, IP address, browser user agent and referring page, used for security, fraud prevention and request administration.
- Your local-storage choice for the cookie notice.
Do not send payment-card details, government identifiers, medical information or other sensitive information through the form.
3. Why we use the information
We use the information to record and respond to your travel enquiry, administer the enquiry through our customer relationship management systems, protect the website from abuse, maintain appropriate business records and comply with legal obligations.
4. Enquiries and travel providers
Submitting an enquiry does not create a booking. Where necessary to answer a request, enquiry details may be made available through our CRM workflow to a selected travel service provider able to respond about the relevant option. That provider may then use the details to respond to the enquiry. We do not sell personal information for unrelated marketing.
5. Service providers and storage
We may use hosting, email, security and CRM service providers acting on our behalf. Enquiries are stored on a protected server and access is limited to people and systems that need it for the purposes described above. Information may be processed outside your province or country where a service provider or responding travel provider is located, subject to applicable safeguards.
6. Consent
By selecting the consent box and submitting the form, you consent to BestCoast Outfitters storing and processing the submitted information to respond to your enquiry. You may withdraw consent by contacting us, although this will not affect processing already lawfully completed.
7. Retention and security
Enquiry records are normally retained for up to 24 months, unless a longer period is reasonably required for an active request, dispute, security matter or legal obligation. We use TLS encryption in transit, protected server storage and restricted access. No internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
Subject to applicable Canadian privacy law, you may ask to access or correct your information, withdraw consent, request deletion where retention is no longer required, or make a privacy complaint. We may need to verify your identity before acting.
9. Cookies and local storage
The current website uses local storage to remember whether you accepted or declined the cookie notice. See the Cookie Policy.
10. Contact
BestCoast Outfitters
865 Yates St, Victoria, BC V8W 1M1, Canada
Website Manager: Joshua Adrian Brown
Operator email: [email protected]
Travel enquiries: [email protected]
Phone: +1 250-590-4625
Hours: Every day, 11:00 a.m.–6:00 p.m.